Job Opportunity: SM Operation Manager – Riyadh Saudi Arabia

By Asim Khan

September 10, 2024

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SM Operation Manager Job – Riyadh Saudi Arabia 2024

Company: Carrier
Job Type: Full-Time
Location: Riyadh, Saudi Arabia
Position: SM Operation Manager – ME

Company Overview:

Carrier, a global leader in heating, ventilation, air conditioning, and refrigeration solutions, is seeking an experienced and dynamic SM Operation Manager to lead and oversee Service Management (SM) operations across the Middle East. Carrier is dedicated to creating comfortable, sustainable, and efficient environments through innovative solutions, and the successful candidate will play a crucial role in achieving these objectives within the region.

Location:

Carrier, 6th Floor, Tawnia Tower, Ulaya, Riyadh, Saudi Arabia

Key Responsibilities:

Lead and Manage SM Project Team: Oversee and guide the SM project team across four different entities, ensuring seamless coordination and execution of projects.
Project Execution: Ensure that all SM projects are executed with the highest quality standards and delivered on time, adhering to customer expectations and company standards.
Optimize Sourcing Strategies: Develop and implement sourcing strategies that efficiently allocate manpower, optimizing resources for maximum productivity and cost-effectiveness.
Coaching and Development: Mentor and coach team members to enhance their performance and ensure alignment with company goals.
Customer Agreements & Service Levels: Own and manage standard customer agreements and service levels, ensuring that operational objectives are consistently met.
Issue Resolution: Coordinate, prioritize, and resolve complex issues that may arise within the team or across multiple geographic locations. Provide recommendations to executive leadership for solutions that impact the business positively.
Technical/Product Knowledge: Leverage strong technical and product knowledge to enhance operational efficiency and address challenges.
Quality Issue Management: Manage quality issues effectively by contacting key stakeholders, resolving complaints, and implementing improvement plans as needed.
Training & Audit Programs: Establish and maintain training, audit, and assessment programs to ensure the effectiveness of internal controls and compliance with company standards.
Customer Relations: Foster strong relationships with key stakeholders, ensuring customer satisfaction and addressing any concerns or issues promptly.

Apply Today

Minimum Requirements:

Educational Background: A university degree is required.
Experience: Minimum of 15 years of relevant experience in a similar role, with a proven track record of success in leading and managing operations in the service management sector.
Technical Knowledge: Strong technical and product knowledge is essential for this role.
Leadership Skills: Demonstrated ability to lead and manage teams across multiple locations, with a focus on optimizing performance and resolving complex issues.
Customer Focus: A customer-oriented mindset with the ability to manage relationships, resolve complaints, and ensure high-quality service delivery.

Why Join Carrier?

Carrier is committed to fostering a diverse and inclusive work environment. As an Equal Opportunity/Affirmative Action Employer, Carrier ensures that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Benefits of Working with Carrier:

Global Leader: Be a part of a globally recognized brand in the HVAC industry.
Career Growth: Opportunities for professional growth and development in a dynamic and innovative environment.
Inclusive Culture: Join a team that values diversity and inclusion, promoting equal opportunities for all employees.
Impactful Role: Make a significant impact on the company’s operations in the Middle East, driving success and ensuring customer satisfaction.

This is an exciting opportunity for a seasoned SM Operation Manager to take on a leadership role at Carrier and contribute to the success of the company in the Middle East region. If you are passionate about delivering high-quality service and have the expertise to lead a team in a fast-paced environment, we encourage you to apply.

Job Opportunity: SM Operation Manager – Riyadh Saudi Arabia

SM Operation Manager Job – Riyadh Saudi Arabia 2024